Clenvo Pricing and Fees

Last Updated: 27/02/2025

At Clenvo, we aim to provide transparent, flexible, and competitive pricing for both event organizers and ticket buyers. Below, you will find details on the pricing structure for our platform, including service fees, payment terms, and additional charges.

1. Event Organizer Fees

Clenvo charges event organizers a 0% fee for using our platform to create and manage events. as we maintain and improve the services we offer, including ticket sales, event promotion, and customer support.

a. Ticketing Service Fees

Event organizers are charged a percentage-based service fee for each ticket sold through Clenvo. The fee structure is as follows:

• Standard Service Fee: [X%] per ticket sold.


• Payment Processing Fee: [X%] of the total transaction amount (to cover the cost of processing payments securely).

Example:

If a ticket is sold for $50, and the service fee is 5%, the event organizer will be charged $2.50 per ticket sold (5% of $50). The payment processing fee may vary based on the payment provider used.

b. Subscription/Platform Fee

In addition to the per-ticket service fee, Clenvo may charge event organizers a monthly or annual subscription fee for access to premium features, event promotion tools, and additional services. This fee is as follows:

• Basic Plan: $X/month or $X/year (Includes basic event management features and access to standard support).


• Pro Plan: $X/month or $X/year (Includes advanced features such as detailed analytics, priority customer support, and promotional tools).


• Enterprise Plan: Custom pricing for large organizations and events (includes dedicated support, custom branding, and tailored solutions).

c. Optional Add-Ons

Clenvo offers several optional add-on services that can be purchased for additional fees, including but not limited to:

• Custom Branding: $X for personalized branding (e.g., custom logo, colors) on event pages.


• Advanced Analytics: $X for access to detailed attendee data and insights.


• Event Promotion Services: $X for featured listings, email campaigns, or social media promotion.


• On-site Payment Processing: $X for additional payment options at physical events.

2. Attendee Ticketing Fees

When purchasing tickets, attendees may be charged additional fees to cover the cost of using Clenvo’s platform for ticket sales. These fees are added to the ticket price at checkout.

a. Ticket Purchase Service Fee

Attendees are charged a service fee on top of the ticket price. This fee is typically a percentage of the ticket price or a flat fee per ticket.

• Standard Ticketing Fee: [X%] of the ticket price or a flat fee of $X per ticket (whichever is higher).


• Payment Processing Fee: A small fee for processing payments, typically around $X or [X%] of the transaction total.

Example:

If an event ticket costs $50 and the ticketing fee is 5%, the attendee will pay an additional $2.50 in service fees, bringing the total price to $52.50.

b. Optional Add-Ons

Attendees may also choose to purchase additional services or merchandise, such as event merchandise, VIP access, or parking passes. These will incur additional charges, as indicated on the event’s ticketing page.

3. Payment Terms

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  Payment Processing: Clenvo uses third-party payment processors (e.g., Stripe, PayPal) to handle all transactions securely. By using our platform, you agree to abide by the terms and conditions of these third-party processors.

  
  


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  Payment Schedule: Payments to event organizers will be processed according to the following schedule:

  
  
  
  
  • For Standard Events: Payments will be disbursed to the event organizer within [X] business days after the event has concluded, minus any applicable fees.
  
  
  • For Ongoing Events: Payments will be disbursed periodically (e.g., weekly or monthly) depending on the event’s sales activity and payment processing policies.
  
  
  
  


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  Currency and Payment Methods: We support multiple currencies and payment methods. Accepted payment methods include credit/debit cards, PayPal, and bank transfers (depending on the region).

  
  

4. Refunds and Cancellations

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  Event Cancellations: If an event is canceled by the event organizer, they must issue a full refund to all ticket buyers. Clenvo will assist with processing refunds, but event organizers are responsible for notifying attendees and handling any related inquiries.

  
  


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  Ticket Refunds: If an attendee is unable to attend an event and requests a refund, the refund policy will be determined by the event organizer. Clenvo’s platform allows organizers to set their own refund policies (e.g., no refunds, full refunds, partial refunds). Any applicable processing fees may or may not be refunded depending on the organizer’s policy.

  
  


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  Processing Fees: Service and payment processing fees are typically non-refundable unless the event is canceled by Clenvo.

  
  

5. Taxes

Event organizers are responsible for understanding and applying any tax obligations related to their event tickets. This includes collecting and remitting sales tax, VAT, or other local taxes as required by law.

Clenvo will provide invoices to event organizers for any applicable platform fees and payments processed. Attendees will also receive receipts showing the applicable service fees and ticket prices.

6. Changes to Pricing and Fees

Clenvo reserves the right to modify its pricing and fees at any time. If any changes to our pricing or fees occur, we will provide reasonable notice to our users through email or a notification on the website. The new fees will apply to any event created after the notice date, and to existing events, fees will be adjusted at the time of the next ticket sale.

Example Pricing Table: